I used to frequently facilitate a five day workshop. As a part of the process for this workshop, we had a Thursday night dinner where all of the participants got together and celebrated the week – even though there were a few…
Companies are always looking for ways to grow their business without investing much money. One great way to do this is to hire telephone answering services. By exploring this option, a company frees up more time for employees to focus on other…
I wrestled with a computer manufacturer about a technical issue that required a simple solution. During the process, I made suggestions on how the company could improve customer experience and its procedures. Time dragged on and messages accumulated back and forth. After…
Last week at our office, for a marketing exercise we were in need of a duplex color laser printer. It was urgent. We wanted to buy immediately. Except, some of the leading companies on Earth just wouldn’t sell it. Our first stop…
There are actually many things that I see contractors do that hurt their business. When times were great and there were more jobs to do than most contractors could handle, a contractor could still keep food on their table even if they…
Say “amazing” customer service, and what comes to mind? Best of the best? Try thinking of it in a new way – delivering customer service that is consistently above average. You might be thinking, that could mean just a little bit above…
I am a loyal customer. My suppliers help me build my business and enjoy my busy life. I recommend them enthusiastically to others, buy from them repeatedly and rarely challenge them on price. But there comes a point… Every month I ship…
The article begins with describing the use of solar panels at different rooms in your home. Later it discusses the need for assigning professionals for the installation process. It also gives some information on what to look in a professional installer. If…
A customer retention plan is a necessity in order to develop and maintain great relationships with existing customers. Sales representatives are usually occupied gaining new leads and capturing more sales, and their current customer base is left neglected. There are seven main…
A busy restaurant manager attended my seminar on creating “customer delight.” Soon after, she wrote to me directly, asking this most appropriate question about how to use good customer service skills in a bad situation: Hello Ron, I received a complaint from…
