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Category: Customer Service

What Yardstick Do You Choose?
Customer Service 

What Yardstick Do You Choose?

2021-03-07 by WebEditor

I used to frequently facilitate a five day workshop. As a part of the process for this workshop, we had a Thursday night dinner where all of the participants got together and celebrated the week – even though there were a few…

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Customer Service 

Properly Training a Call Center Operator

2021-03-07 by WebEditor

Companies are always looking for ways to grow their business without investing much money. One great way to do this is to hire telephone answering services. By exploring this option, a company frees up more time for employees to focus on other…

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Customer Service 

Making the ‘Case’ to Improve Customer Experience

2021-03-07 by WebEditor

I wrestled with a computer manufacturer about a technical issue that required a simple solution. During the process, I made suggestions on how the company could improve customer experience and its procedures. Time dragged on and messages accumulated back and forth. After…

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Customer Service 

How Easy Is It To Do Business With You?

2021-03-07 by WebEditor

Last week at our office, for a marketing exercise we were in need of a duplex color laser printer. It was urgent. We wanted to buy immediately. Except, some of the leading companies on Earth just wouldn’t sell it. Our first stop…

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Customer Service 

Contractors Business Mistakes – Three Big Ones

2021-03-07 by WebEditor

There are actually many things that I see contractors do that hurt their business. When times were great and there were more jobs to do than most contractors could handle, a contractor could still keep food on their table even if they…

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Customer Service 

Deliver Exceptional Customer Service by Watching and Listening to Customers

2021-03-07 by WebEditor

Say “amazing” customer service, and what comes to mind? Best of the best? Try thinking of it in a new way – delivering customer service that is consistently above average. You might be thinking, that could mean just a little bit above…

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Customer Service 

Don’t Forget Customer Service Skills Even When Loyalty is High

2021-03-07 by WebEditor

I am a loyal customer. My suppliers help me build my business and enjoy my busy life. I recommend them enthusiastically to others, buy from them repeatedly and rarely challenge them on price. But there comes a point… Every month I ship…

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Customer Service 

3 Things to Know in Solar Installation

2021-03-07 by WebEditor

The article begins with describing the use of solar panels at different rooms in your home. Later it discusses the need for assigning professionals for the installation process. It also gives some information on what to look in a professional installer. If…

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Customer Service 

7 Benefits To Having A Customer Retention Plan

2021-03-07 by WebEditor

A customer retention plan is a necessity in order to develop and maintain great relationships with existing customers. Sales representatives are usually occupied gaining new leads and capturing more sales, and their current customer base is left neglected. There are seven main…

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Customer Service 

As Much As Possible, Forgive Them and Let Customer Service Skills Shine

2021-03-07 by WebEditor

A busy restaurant manager attended my seminar on creating “customer delight.” Soon after, she wrote to me directly, asking this most appropriate question about how to use good customer service skills in a bad situation: Hello Ron, I received a complaint from…

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Top traits of successful forex traders

2023-03-09
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3 Tips for Preventing Employee Theft With a Security Camera System

2021-03-07
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4 Innovative Trade Show Booth Design Ideas

2021-03-07
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5 Benefits Companies Gain by Installing a Video Surveillance System

2021-03-07
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6 Things That Lead to PR Failure

2021-03-07
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